Privacy Policy

This Privacy Policy explains how Kavanagh & Lane (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit kavanaghandlane.com (the “Site”), make a purchase, or otherwise interact with our services.

Contact

If you have any questions about this Privacy Policy, would like more information about how we handle your personal information, or wish to make a privacy-related request or complaint, please contact us at:

Email: info@kavanaghandlane.com

Personal Information We Collect

When you visit our Site, we may collect certain information about your device, your interaction with the Site, and information necessary to process and fulfil your purchases.

We may also collect additional information when you contact us for customer support.

For the purposes of this Privacy Policy, “personal information” means information that identifies or can reasonably be linked to an individual.

Device and Website Information

Purpose of collection:
To display and operate the Site correctly, maintain security, understand how visitors use the Site, and improve the performance and functionality of our services.

How it is collected:
Automatically when you use our Site, including through cookies, log files, pixels, tags, and similar technologies.

Information collected may include:
Browser type and version, IP address, time zone, cookie information, device information, pages and products viewed, search terms, referring websites, and information about how you interact with the Site.

Sharing:
This information may be shared with service providers that help us operate and analyse our online store, including Shopify.

Order Information

Purpose of collection:
We collect order information to:

Process and fulfil your order
Process payments
Arrange shipping and delivery
Provide order confirmations and other transactional communications
Communicate with you regarding your purchase
Screen orders for potential fraud or security risks
Provide customer support
Send marketing communications where permitted by law and in accordance with your preferences

How it is collected:
Directly from you when you place an order or otherwise provide information to us.

Information collected may include:
Your name, billing address, shipping address, email address, telephone number, order details and relevant payment information.

Payment information is generally processed securely by our payment service providers. We do not necessarily receive or store complete credit card details ourselves.

Sharing of Personal Information

We may share your personal information with trusted third-party service providers where necessary to operate our business, provide our services, fulfil orders, process payments, arrange deliveries, provide customer support, analyse our Site, or comply with legal obligations.

For example, we use Shopify to operate our online store. Shopify processes certain personal information on our behalf and in connection with the services it provides.

We may also share personal information where necessary to comply with applicable laws and regulations, respond to lawful requests from public authorities, enforce our agreements, prevent fraud, or protect our rights and the rights of others.

How We Use Your Personal Information

We use your personal information to provide and improve our services, including to:

Offer and sell products
Process payments
Process, fulfil, and deliver orders
Provide customer service
Communicate with you about your orders
Maintain the security and functionality of our Site
Prevent fraudulent transactions
Improve our products, services, and customer experience
Inform you about products, services, and offers where you have consented to receive such communications or where otherwise permitted by law

Legal Basis for Processing

Where the General Data Protection Regulation (GDPR) or other applicable data protection legislation applies, we process your personal information only where we have a valid legal basis to do so.

Depending on the circumstances, this may include:

Performance of a contract: where processing is necessary to process and fulfil your order or provide requested services.
Legal obligations: where we need to process information to comply with applicable laws.
Legitimate interests: where processing is necessary for our legitimate business interests, such as preventing fraud, improving our services, and maintaining the security of our Site, provided those interests do not override your fundamental rights and freedoms.
Consent: where you have given us permission to process your information for a particular purpose, such as certain marketing or cookie activities.

Your Rights

Depending on where you live, you may have certain rights regarding your personal information. Under the GDPR, these may include the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete information
Request deletion of your personal information in certain circumstances
Request restriction of processing
Object to certain types of processing
Request the transfer of your information where applicable
Withdraw your consent where processing is based on consent
Lodge a complaint with the relevant data protection authority

To exercise any of these rights, please contact us at info@kavanaghandlane.com.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, including providing our services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal, tax, accounting, or regulatory obligations.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, legal requirements, or other operational reasons.

We recommend reviewing this page periodically for the most recent version of our Privacy Policy.